FAQ

Click on “Forgot your password?”, enter your registered user and e-mail. When receive the provisional access password, return to the site www.petronect.com.br, enter your user and password on the main screen and click OK. Then, enter the user and password received by e-mail, and create a new access password according to the instructions on the screen. Then click on Modify.

To recover these information please contact us by the Call Center

• 4020-9876: Capitals, metropolitan regions and cell phone calls
• 0800 282 8484: Other regions.

To recover the access to the Registration Portal, it is necessary to prove the relationship of the applicant with the company, just following the steps below:

1- Fill out the Letter of Administrator, signed by the legal representative included in the Social Contract or Bylaws and the Minutes of Election of Members of the Executive Board.
2- Send the latest version of the consolidated Social Contract or Bylaws and the Minutes of Election of Members of the Executive Board.
3- Send the documents above to the e-mail atendi.fornecedores@petrobras.com.br

It is the user with profile to manage other users. Can create new users, modify functions and data such as e-mail, phone, and name of other users. In addition, the administrator can block and unblock users.

Only the user administrator is allowed to create users.

To do this, must access the menu "The Petronect"> "My Account". Enter the full name, password, and user to be created. After that, must assign the profile of Registry at Petrobras to the user and click on "Save".

With the approval in the evaluation process, the company is automatically migrated to Petronect, being able to become a supplier of Petrobras, that is, it can be invited to participate in new bid processes.

However, the fact that a company is registered as a supplier of a particular good and / or provider of a particular service does not guarantee the right to participate in bids that Petrobras may undertake. Its technical and commercial performance during the relationship with Petrobras is one of the factors observed in the selection of companies.

To expand your line of supplies, the company must send a message by the Contact Us of the registry with the following information:

• Intention to expand the line of supply;
• Standardized name of the family and respective SAP code;

The Registration of Supplier of Goods and Services will analyze the request and include the items in the supply expansion process for the company to attach the supporting documents.

NOTE: The acceptance of new families for analysis does not imply the automatic inclusion of the family in the line of supply. This will depend on analysis of the technical area of Petrobras.

Before logging in, go to the menu "Registry at Petrobras> Supply List”. In the Supply List menu there are two options "List of Goods" and "List of Services". Click the wanted list, check the complete or simplified items, locate the wanted item and will have the description in the scope column.

If the good and / or service that the company intends to provide is not found in the available list of the Suppliers Registry, it means that this material or service is new or very specific, not being of constant use of Petrobras.

Only the user administrator can make the change of e-mail.

For the user administrator to change the e-mail of another user, must:

• Insert the user / CPF and password;
• Access "The Petronect" menu;
• Click on "My Account";
• In the "My Company Users" section, locate the wished user;
• Click on the "Edit" icon;
• Change the e-mail in the "User data" section and click on "Save".

We recommend that the company request the opening of the questionnaire for the renewal process 60 days in advance of the expiration of the CRCC.

The contracting bodies may request to the suppliers, on the occasion of the bids, the complementary information they deem necessary for contracting purposes.

After entering the user and password of the company in the initial screen of the Petronect Portal, click on the "Registry at Petrobras" tab and then on "Evaluation Questionnaires" and select the desired criteria. The requirements and instructions for filling out the questionnaires can be viewed by clicking on the "Answer" icon.

After confirmation of submission for evaluation, the questionnaires are unavailable for editing. The reopening of the questionnaire will depend on the progress of the evaluation process. The supplier should contact us through the “Contact Us” of the Registry, or by phone:

• 4020-9876: Capitals, metropolitan regions and cell phone calls
• 0800 282 8484: Other regions

The instructions for filling out can be consulted after accessing the requirements of the questionnaires, by clicking on the icon "Instructions", located in the upper left side of the questionnaire.

The company must inform the type of alteration to be made through the Contact Us of the registry, so that the service team makes contact, in order to carry out the proper adjustment of the registry.

No. The Simplified Registry consists of a set of information about national companies that supply materials that do not require technical qualification and small service providers.

Yes. With the exception of some requirements pertaining to the legal criteria, in which foreign companies will be evaluated in 04 (four) requirements, they are, Legal Capacity in the field: Proof of being legally contituted in its country of origin; Legal-Tax Regularity in the fields: Letter presenting the Legal Representative in Brazil and Proof that is not in bankruptcy or concordart; Terms and Declarations in the field: Commitment Letter.

The Simplified Registry is indicated for MEI (Individual Micro-entrepreneur) companies due to the complexity of the supply items. To start your registration, include the simplified goods and services items in the Identification - Supply step.

The Corporate Registry is indicated for large companies that produce goods and / or provide services of greater complexity.

The consortium of companies consists of the association of companies or any other partnership, under the same control or not, that will not lose their legal personality, to obtain common purpose or determined enterprise, usually of great size or very high cost, requiring for its execution specialized technical knowledge and technical instruments of high standard.

Considering the consortium is for a specific purpose or enterprise, it is not appropriate the registration of consortiums.

Companies interested in participating in a Consortium, must fill out the registration individually.

There is no limit to the number of files attached. The company can attach as many documents as it wants to prove the requirement. We recommend that each file contain a maximum of 5 MB;

If the size of your files is larger than 5 MB, we recommend to divide them into parts. Each part must be named with sequential titles (example: Social Contract 1, Social Contract 2, Social Contract 3);

NOTE: You can attach up to 10 files at a time.

Only the following file extensions are accepted: PDF, JPG, JPEG, BMP, PNG,TIF, GIF, DOC,DOCX, XLS, XLSX, PPT, PPTX, ODT , ODS , ODP , ODB , ODD ,TXT, MPG E MPEG.

No. For the security of the company, all the system of the Registration Portal is digitized and the documents must be scanned, attached and linked to the respective questionnaires, in the official language of our country, Portuguese, respecting the term of validity of the documents .
If the document is larger than 5 MB, we recommend to divide it into parts, naming the sequence.

Yes. All documents attached and linked in the Registration of Suppliers of Goods and Services of Petrobras have the purpose of evidencing what was filled out in the questionnaires. They are saved in a single folder. In this way, it is necessary to link each attached document to the corresponding requirement. It is essential for the proper evaluation of your company that all the attached documents be linked.

To maintain the high level of the suppliers, Petrobras performs several inspections, which verify if the manufactured products comply with the specifications contained in the contractual documents; and attest to the quality of industrial maintenance and assembly. The types of inspection are: L (free), A, B, C, (the others are related to the strictness of the inspection, C is manufacturing monitoring, B is final inspection with tests and A is final inspection without tests). For more information, please go to www.petrobras.com.br - click on "Business Center", "Supplier Channel", "Contracting" and "Material Inspection".

No, the registry of service providers can be made in the parent company or subsidiary.

To access the standards, please access - www.petrobras.com.br - click on "Business Center", "Supplier Channel", "Contracting" and "Technical Standards".

The detailing is composed of information contained in the certificates of technical capacity submitted in the supply tradition requirement.

The company must access the instructions of the homologation requirement to verify the items, the entity and the data for contact of the sector responsible for the homologation.

The certificates submitted can be issued by any client of your company, does not have to be Petrobras.

Yes, the certificates are accepted, regardless of who contracts, even if it is a contracting company of the same main activity of the company under evaluation, eg: constructor subcontracts another constructor. The certificate must identify the final client and the company under evaluation with the service performed by it.

The subcontracted services are considered and evaluated in the Outsourcing requirement, where are evaluated the existing methodologies in the company for the management of the respective suppliers, but not the effective performing of the service, since it was not performed by the company.

No, Leasing is rental of equipment, these equipment must be indicated in the Leasing Capacity requirement.

No, only photos that must be dated are accepted, in order to evidence the state of conservation of the equipment.

It is the procedure for materials in which there is a need to prove the adequacy of the product to the specific operating conditions of Petrobras, obtained through operation / performance tests at the own facilities of the Company.

Documentation only in english, spanish or portuguese, if are in another language, must translate the documents. If the company has service families (maintenance, for example), it must also fill out the HSE criteria.

No, the technical responsibility notes (TRNs) as well as the list of works carried out do not prove the effective execution, conclusion and acceptance of the works performed.

No, the PEB results are information considered in the Registration of Suppliers of Goods and Services of Petrobras, but can not be used to prove services performed because they are periodic and only evaluate the performance of the company in the execution of the contract.

The curriculums of the technical management team, engineers, supervisors, and responsibles must be attached. For the production personnel, can inform the quantity by specialty and the most significant qualification, corresponding to the services that perform.

The list of equipment and pertinent information is requested in the table of the requirement, however, the non-proof of evidences may prejudice the result of the evaluation. In this way, photos, records of equipment identification and maintenance, invoices etc. can contribute to a better evaluation.

Since there is a variation of the names of the Certificates in the different bodies / notary offices of the Brazilian states, it is recommended that the company request a certificate that provides essential information such as: corporate name, starting date of the activity of the company, address, share capital, social object, shareholding composition, record of the last contractual alterations filed etc.

Usually for the State Commercial Boards, the Certificates issued may be called: Simplified Certificate or Full Certificate. In the case of Notary Offices of Civil Registry of Legal Persons and Civil Registry of Natural Persons the most comprehensive Certificate is the Certificate of Full Content.

Only certificates will be accepted. The registration form issued by the State Commercial Board has no legal value.

No, just attach the last consolidated contractual alteration. If the company has not consolidated any contractual alteration, must submit the constitution contract (primitive contract) and all other contractual alterations.

It is not necessary. The Registration of Suppliers of Goods and Services of Petrobras has an interconnection system with the Federal Revenue Service and Caixa Econômica Federal, and this information is obtained through an online consultation. So, it is not necessary for companies to provide these certificates to Petrobras.

No, the protocol will not be considered under any circumstances as a substitute for any document or certificate. The document must be submitted for acceptance.

The company must inform the type of alteration made through the Contact Us, so that the service team makes contact, in order to carry out the proper adjustment of the registry.

Each country has its own legislation applicable to the constitution and regulation of companies. We list the minimum necessary documents, appropriate to the legislation of your country: Proof of constitution and registry of the company according to the legislation of the country of origin, such as Certificate of Fact, Certificate of “Status”, Registration in the Business Registry Center, etc; Full content of the Social Contract or Bylaws; Current minute of the board of directors, executive board or shareholder composition of the company; Documents mentioning alteration of business name, incorporations, mergers, acquisitions, partnerships and holdings, when applicable.

All documents from countries that are not part of the Hague Convention must be stamped by the Brazilian Consulate in your country of origin.

Apostilles issued by countries party to the Hague Apostille Convention, including those issued prior to the date of validity of the said Convention in Brazil, will be accepted nationwide from August 14, 2016, in substitution of diplomatic or consular legalization, according to art. 2 of Resolution n. 228, of June 22, 2016 and Legislative Decree n. 148, of June 12, 2015.

The accounting-financial statements of the last three fiscal years are required.

Documents required for Ltda:

• Balance Sheet;
• Income Statement;
• Cash Flow Statement – Only for closed companies with Liquid Patrimony, on the date of the balance sheet, greater than R$ 2,000,000.00 (Two million Reais).
• Independent Audit Report by auditor registered in the Securities and Exchange Comission (only for large companies).

Documents required for S.A:

• Balance Sheet;
• Accrued Profit or Loss Statement;
• Income Statement;
• Cash Flow Statement and Added Value Statement (in case of a publicly-held company).

Documents required – Foreign Company

The accounting-financial statements of foreign companies must be submitted in the IFRS or USGAAP standards. It is mandatory to submit the accounting documentation for the last 3 fiscal years, as follows:

• Balance Sheet - Balanço Patrimonial;
• Income Statement - Demonstração do Resultado do Exercício.

Yes, provided they submit the Financial Statements closed in the previous year. The financial statement must be duly closed in accordance with the CPC Pronouncements, Interpretations and Guidelines and CFC Resolution No. 1374/11, in the format established by Law 6.404/76 and amendment contained in Laws 11.638/07 and 11.941/09, and this compliance must be stated explicitly and unreservedly in the explanatory notes.

No. The accounting documents must have the proper signatures - Accountant and Legal Representative of the company.

No. The company must submit the CFS with initial and final balance equal to the available informed in the BS (cash, bank and financial investments).

The minimum grade in the Economic Criteria is 2.0.

When grade 2 is given, minimum accepted for registration, the company receives a CRCC with the information of "Financial Restriction". This restriction does not prevent the registration of the company nor its participation in the bidding process.

The Financial Statements published in the “Annual Report” will be accepted if published in English or Spanish; if not published, or published in other languages, must be notarized and authenticated by the Brazilian Consulate in the respective country, and translated into Portuguese by a sworn public translator (as determined by Law No. 8.666 of 21-06-93, art.32 in its art. § 4.º).

Note: When submitted in English and Spanish translation is not necessary.

We recommend to read the instructions available in the questionnaire of the economic criteria, before starting to fill out the Credibility Table. To access the "Instructions", please enter the Registration Portal with your login and password, click on the "Registry at Petrobras" tab, "Evaluation Questionnaire", click on the "click here" link to view the answers of the questionnaire only with the current family requirements, search for the "Economic Criteria" and the "Credibility" Requirement, click the "View" button. Then click "Instructions". We also recommend that the Credibility Table be filled out by a professional in the accounting area of the company.

No. The values must be in the currency of the country of origin, even if translated never changed nor filled out in thousands of units.

The deadline is 120 days from the end of the previous year. From this date it is necessary to submit the balance of the subsequent year.

Ex: The Balance Sheet of 2011 will be accepted until April 30, 2013. After this date the company must submit the statements for 2012.

Yes, provided that the Intermediary Statements refer to the situation of the Company on 03/31 or later and accompanied by the Financial Statements closed in the previous year.

The balance sheet registered in the commercial board does not mean that it is within the standard required by the legislation. Soon, the company will be able to make a new balance sheet according to the legal standard without changing the balances of the balance sheet originally registered.

Check if there is still any document needed to register to attach (balance and IS).

There are differences in the edition of the referred table where the balances submitted are not consistent with the balances of the groups and / or the result of the exercise.

Companies that opt for the SIMPLE NATIONAL taxation regime, which makes it optional the elaboration of the accounting-financial statements for small entities, only refers to the rules of tax inspection. Therefore, it is necessary to submit the Balance Sheet and other accounting-financial statements in the bidding or registration processes.

Yes, as long as you have all necessary documents.

They were extracted from an external database contracted by Petrobras. Important: The automatic completion can happen when the economic criteria for editing is opened. If the company does not agree with what is filled in the credibility table, can choose to fill out manually, and therefore attach the supporting documentation as required in the instructions.

Yes. Just if the company does not click in submit. If it has just saved the questionnaire, it will still be able to return with the action.

Important: Once any change in the credibility table is made, the company will have to submit the supporting documentation, as required in the instructions.

Only in the Renewal of the Economic Criteria.

Yes, every organization causes environmental impacts and has risks from its activities and operations, which may be insignificant or very significant. As possible impacts we can mention the consumption of energy, of water, of paper; Generation of waste such as paper, plastics, organic waste, toner cartridges, fluorescent lamps, etc. As risks we can exemplify: the possibilities of fall, sudden illness, ergonomic risks, fire risks, etc. In addition, the organization may present legal nonconformities with risk of action by public bodies. Therefore, it is necessary to complete all HSE requirements demonstrating how the organization treats each requirement.

No, all requirements must be filled out according to the current HSE management practice. Compliance with the RS’s (Regulatory Standards of the Ministry of Labor) is one of the requirements and is directly related to the OH&S (Occupational Health and Safety). The company must demonstrate in which extent it implements the other requirements, that is, its degree of adherence to standards, including EMS (Environmental Management System), through procedures or its systematic and updated records of its implementation.

Yes, because even without an established OH&S management system, the company must have some practices implemented, being at least those required by the Occupational Health and Safety (OH&S) legislation. Therefore, the company must seek to meet all OH&S requirements, as well as the other HSE requirements.

The evaluation of the HSE items aims to know the level of commitment of the companies with the requirements of these standards, for both certified and non-certified companies. Certification is not mandatory, however, it is valued in the same way as a not certified Environmental or Occupational Health and Safety Management System, provided that the adequate implementation can be verified in the documental evaluation and / or the On-Site Evaluation.

If the company is in the process of implementation, it must evidence with the respective documents.

The company that submits ISO14001 certification will receive a grade 10 in all requirements of the EMS. The company that submits OHSAS18001 certification will receive a grade of 10 in all OH&S requirements.

The company that presents integrated management system (IMS) will receive a grade 10 in the requirements of EMS and OH&S, as long as it is clear that the certificate contemplates the two standards.

Attention: The certificates must be within the validity period and with an appropriate scope for the intended family.

Yes, all requirements must be filled with the current management information. For example, how are complied the municipal, state laws and about emergencies, fire/fire departments and first aid, both at headquarters and at the clients.

Yes, it is necessary to attach in the HSE requirement information about how your company is structured and the responsibilities delegated, as well as the specific qualification of the HSE professionals.

The proof of the Quality Management System Certification must be made for each family of Good or Service intended by the supplier in the Corporate Registry of Suppliers of Petrobras. The certificate must comply with the following points:

a) Explain that the certification is for one of the following standards in its current version: ISO 9001, ISO 29001, API Spec Q1 (Goods), or API Spec Q2 (Services)

b) Include the address of the Unit (factory) of the supplier object of the registration process.

c) Be within the period of validity described in the certificate.

d) Scope of the certification must be adequated to the manufacturing or the provision of services related to the intended family, mentioning the type of activity, such as: project, manufacturing, assembly, integration, etc.

e) Be issued by certification body accredited by INMETRO (Brazil) or by signatory entity of the MLA of the IAF - International Accreditation Forum. The certificate must be dated, signed and contain a logotype or other reference that identifies the Certification Body.

f) Certificates submitted in languages different than Portuguese, English and Spanish, must be submitted with sworn translation.

NOTE: Alternatively for families of Goods, will be accepted Certificates of Product with API Monograms (such as API 6A, API 6D, API 6DSS, among others) as long as they explicitly meet the API Spec Q1 requirements, subject to the restrictions described in items above.

The alteration of detailing in the reseller/distributor registry is not made automatically after the alteration in the registry of the manufacturer. In this case it is necessary that the supplier (reseller/distributor) request through the Contact Us of the registry the revision of the detailing in the CRCC. A review process will be opened for proper adjustment.

Yes. Therefore, the company must be evaluated in the Economic, Legal and Accreditation questionnaires.

No. The information from other companies is totally restricted to third parties due to Petrobras watch for the information security. The company must verify such information with its manufacturer.

Petrobras Program for the Prevention of Corruption. This program is moved by continuous actions of prevention, detection and correction of acts of fraud and corruption. These actions were consolidated in the PPPC Manual.

www.petrobras.com.br > Business Center > Supplier Channel > Quick Access > PPPC Manual - Petrobras Program for the Prevention of Corruption.

Integrity Due Diligence (IDD) is an integral part of the PPPC and aims to subsidize the evaluation of a new criteria included in the evaluation process of suppliers of Petrobras, the Integrity Criteria. This criteria will bring the information of the supplier of goods or services about its reputation, suitability and transparency in the conduct of its business practices and, where applicable, of its administrators, proprietary partners and shareholders.

No. The questionnaire valid for all will be filled out by the first company in the group. Important: the answers can be reviewed in the renewal process of the other companies of the group, after 6 months of the last evaluation made.

No, the reevaluation of the Integrity Criteria will only occur after the 6 month period of your last evaluation for Companies that have obtained a High Risk Degree. The six-month period corresponds to the period of time considered by Petrobras as reasonable so that the supplier can implement and/or improve its integrity program, ensuring isonomy in the relationship with our suppliers.

The evaluation of the Integrity Criteria will result in the Integrity Risk Degree, which may be High, Medium or Low.

The high IRD is calculated considering the weighting of the integrity risk factors evaluated by Petrobras during the IDD procedure. Thus, there is no way to attribute the result of the IRD classification to a single risk factor. However, the more robust and complete the evidence of existence and application of integrity procedures by your company, the better the evaluation of the IRD.

Implement and/or improve the integrity program of your company, properly documenting the results achieved.

It is a dynamic indicator that monitors the economic and financial situation of companies with information from credit protection databases, indicating those with higher probability of becoming defaulters in a 12-month horizon. This is one of the corporate criteria that subsidize the process of selecting suppliers for contracting processes.

The indicator considers in its formulation recent occurrences that affect the economic situation of the supplier, among them:

a. Registration Information (company age and company location)
b. Behavioral (negative notes, payment habits, financial pendencies and expired debts)
c. Financial (economic-financial indicators of liquidity, profitability, capital structure and cash flow)
d. Economic group (economic-financial performance of controlled and affiliate companies)
e. Macroeconomic and sectoral (analysis and perspectives of the performance of the activity sector of the company).

The update is made automatically by the system every four months. There is no possibility of making specific consultations in a shorter period.

No. A high Supplier Financial Risk Indicator means that the company is in a delicate economic situation, having nothing to do with its suitability, therefore, it does not represent a sanction for prevent contracting.

The internal procedures of Petrobras contraindicate the contracting of suppliers with high IRFF that, in case of contracting, may not deliver the contracted service or product, however, may be invited if the contracting unit considers that there is no risk.

No. The update is made automatically and simultaneously for all registered suppliers.

The company must keep its financial health in a situation compatible with the market in which operates.

No. This information is for internal use of Petrobras.