Hardware

Software

Supported operating systems:

- Windows 11 (32-bit or 64-bit)
- Windows 10 (32-bit or 64-bit)
- Windows 8.1 Update (32-bit or 64-bit)
- Windows 7 with SP1 (32-bit or 64-bit)
- Windows Server 2012 R2
- Windows Server 2008 R2 with SP1 (64-bit only)

Recommended browser: Google Chrome browser (prefer the most updated version).

1. In order to best visualize the portal, we recommend setting the browser zoom to 100%.

Supported Languages: Portuguese, English and Spanish

Adobe Acrobat Reader: It is necessary to install the application Adobe Acrobat Reader to open attachments. This application can be found here.

Internet Connection Requirements

The recommended speed for using the Petronect Portal is at least 20Mbps, otherwise, the system's time response may not be satisfactory. We would like to remember that the internet connection also depends on the number of users simultaneously connected in your company.

Your connection should offer an internet fixed IP. Moreover, if your company uses a proxy connection with Petronect Portal, a specific configuration is necessary. Please contact your company’s technical area to guarantee the correct configuration.

The portal provides a tool to assist you in measuring your connection speed. In case of doubt, contact support.

Files Upload

We recommend that, while sending proposals, vendors should use compacted documents or “lighter” formats.

Please see below tips to facilitate the process of uploading documents:

• To upload pictures, use “.JPG” format, a lighter format that will upload your document faster;
• To upload general documents, use “.PDF” (Acrobat Reader) in lower resolution, that will make it lighter;
• As an archive compactor, we recommend “.zip”;
• After the file upload, please verify the integrity of the document in the Portal. Petronect is not responsible for corrupted archives uploaded in the Portal;
• After estimated upload time may vary depending on the document size and the internet quality. Petronect recommends to upload documents up to 5 mb, which approximately corresponds to:

In order to make your quotation process faster, Petronect provides a tool to submit prices and its conditions to multiple items (Only for materials). We recommend the use of this functionality for RFQs with more than 30 items.

For Furter information on how to use this functionality, access the Supplier – Tools menu, and follow the instructions in the “Quotation Upload Macro” document.

Secure Site

Configure Internet Explorer to accept cookies from Petronect's site following the steps below:

1. Access Tools menu (Internet Explorer) > Privacy > Sites
2. At Managed websites – Address of website, type petronect.com.br and Allow.

Questions and Support

For further information access:

• Contact Us - Contact Petronect through Web-Atendimento channel or by calling our Customer Support Center.
• Training - Petronect offers training in order to improve knowledge and strengthen the relationship with our customers.
  
  Minimal requirements for access:
  
  Adobe Flash® Player 9 or later
  Allow firewall's rule at 1935 (RTMP) port for treinamento.petronect.com.br address.