FAQ - ACCESS TO THE WEBSITE

The Petronect Portal works normally on the IE11.0 with the compatibility mode activated. To activate the compatibility mode, follow the steps bellow:

Observation: As funcionalidades de Carrinho de Compras, Relatório Consolidado e Leilão da Petronect podem apresentar erros com o IE 11.0, mesmo com o modo de compatibilidade ativado.

Required settings for navigation on the Portal:

1. On your browser, click on “Tools” then click “Compatibility view settings”;

2. In the window that opens, type in the domain "petronect.com.br" then click "Add". Check the box "Display all the websites in compatibility view mode". Then click “Close”;

3. Still on “Tools”, click “Internet Options”;

4. Click the “General” tab, then “Delete”;

5. In the window that opens, check the "Temporary Internet files" and "Cookies" option and click "Delete";

6. In the same window, click on "General", then "Settings";

7. In the window that opens, click "Automatically" and then "OK";

8. In the "Security" tab, in the "Trusted sites" option, click "Sites";

9. In the window that opens, include the website "* petronect.com.br", uncheck the "Require server verification (https :) for all sites in this zone" and then click closeoption;

10. In the "Security" tab, click the "Trusted Sites" option, then click "Custom Level";

11. In the window that opens, select "Enable" for "Display mixed content", "Navigate windows and frames from different domains" and "Access data sources across domains";

12. In the "Privacy" tab, click "Sites";

13. Include the address "petronect.com.br" with permission to enable "cookies", then click "OK";

14. In the "Internet Options" window, click "OK" to close it and finish the setup process;

15. Close all browser windows to complete the procedure.