Suppliers listed in Petrobras Supplier Registration will be automatically registered in Petronect. Suppliers of other companies in the Petrobras System (Transpetro or BR, for example) must be nominated by the respective Petrobras Business Unit of your country.

Click on the link “Forgot your password?” and fill in the requested fields with User ID and registered email address then Click on “Submit”. A new password will be sent to the registered e-mail.

If you are the administrator user of the company, you should contact the Petronect Support Channel. For other users, you can ask the administrator user of your company to retrieve your access information.

Only the administrator user can change your e-mail address.
To do so, the administrator user should:
Access the Petronect Portal with “user” and “password” data;
Access "The Petronect" menu;
Click on "My Account";
Find the desired user in "My Company Members" section;
Click on the user’s "Edit" icon;
Change the e-mail in the "User Data" and then click "Save".

It is the user profile that can perform the company users’ management, which means the administrator can create new users, change user’s data such as name and phone, lock and unlock users and assign user functions. The administrator is the only profile that can change user’s e-mail.

Know the rules when resetting your password:

• It must contain exactly 8 to 20 characters;
• It must contain at least one character from each of these categories:
  
  Uppercase alphabetic(ex: A, Z);
  
  Lowercase alphabetic(ex: a, z);
  
  Numeric (ex: 0,9).
• The “UserID” cannot be used as a part of the Password;
• The first 3 characters cannot be equal(ex.: 111, Aaa etc);
• It must be different from the last 10 passwords.

Additional Information:

# Changing your password will be required by the system every 90 days.

# Remember that your password is personal, nontransferable and is your responsibility to keep it secret.

# As your password is alphanumeric, always observe if the key “Caps Lock / Fix” on your keyboard is active.

Know the rules when creating your User Login:

• # It must have a maximum of 12 characters;
• # It cannot contain special characters, such as é ã ë ; /;
• # It must be unique, different from the users already registered in the system;
• # It cannot contain spaces.

You must clear your cookies and cache in order to visualize the pages of the portal normally.

To clear cookies, click Tools from the top of Internet Explorer, then Internet Options. Click the Delete Cookies button and then OK.

To clear your cache, click Tools from the top of Internet Explorer, then Internet Options. Click the Delete Files button and then OK.

Close and reopen your browser before you restart your navigation through the portal, for these changes to take effect.

For more information about portal navigation, check the technical requirements available on the menu "Help"> "Technical Requirements", on Petronect Portal homepage.

The portal is compatible with Google Chrome browser and similar. Know more about the Portal's Technical Requirements.

The emails may not be received for several reasons. Check below the actions you must take on each case:

My contact information is out of date:

The Admin user of your company can change the registered email right inside the Portal or contact the Petronect support service clicking on the link “Contact Us” in Vendors.

My ISP uses Anti-Spam tools:

In order to receive our messages without issues, access the anti-spam settings of your ISP and allow the domains petronect.com.br and petronect.com. In case of issues with these procedures, contact our Support central or your ISP support central. We also advise to check your “quarantine” folder from time to time and allow the emails from Petronect.

The Petronect security structure was designed following the highest standard practices for financial and confidential transactions. The data travelling in the system is cryptographed, so no one has access. In addition, the designed technical structure comprises two firewalls, that act as additional barriers to protect the transactional environment.

A cookie is a small text file created on a computer hard drive to store the web pages a person visits.

This file is used to help a computer browser to transit through the website using all the resources available on it (e.g. logins, preferences, themes, language choice).

It is worth mentioning that a cookie only helps the browser, it does not collect information about users since the cookie data comes from the website server. The cookie only identifies you as the same browser that has visited the same website.

This mechanism is useful for session management (keeping you logged in throughout a single user session), login persistence (the "remember me" or "stay logged in" feature) and tab browsing. In brief, if a cookie is read by a browser it can help a website to improve the service provided.

A cookie is something like abc@example.com.txt. The text file would look like some random numbers:

HMP1 1 example.com/ 0 4058205869

384749284 403847430 3449083948 *

The number sequences in this example are meaningful codes only to the software that originates them. Generally, it is hardly more than a string of characters (or unique identification string), although they are sometimes used for data storage.

In any case, viewing a cookie file shows nothing relevant.

In most cases, there are two types of "lifetime" of a cookie: temporary and persistent.

Temporary cookies remain in the cookie file of the browser until the user leaves the website. These cookies are not stored on the hard drive of the computer but rather in the active memory. Thus, they will be deleted when the user ends the session or is inactive for a while. Session cookies are an example of this category.

Persistent cookies remain in the cookie file longer and their lifetime depends on the cookie type. These cookies are used to identify the user over several independent sessions. They can refer for example to certain websites functionalities such as "keep me logged in," or personalized ads aimed at particular users. Primary cookies are an example of this type.

The primary protocol used in web browsing to communicate with a web server is HTTP - This defines an inherently stateless and session-less computing experience (i.e., each page load, each request, is an independent event, unrelated to previous or subsequent events).

This is fine for viewing some documents someone has put on your server, but anything more complicated - like logging in and getting user-specific content - requires some kind of persistence mechanism, something warning the server that user's current request is related to the previous one, that both come from the same person on the same computer.

Cookies do this, the server sends it to your browser and your browser stores it. On subsequent page loads, the browser informs the server of the relevant cookies then stored. The server reads them and knows that this is the same browser as before.

In short, cookies are necessary for better overall usability of the website.

Petronect Portal has the following cookies already mapped in the following scopes: "Technical Need" and "Data Collection for Statistics and Internal/External Hearings".

1. Technical Need
   
   • Cookie purpose: securing operation, service, authentication, purchasing and security
   • Acceptance: mandatory
   • Consequence of non-acceptance: no access to the site
2. Data Collection for Statistics and Internal/External Hearings
   
   • Cookie purpose: the organization wishes to evaluate screen usage, services, or similar statistics.
   • Acceptance: consent
   • Consequence of non-acceptance: no statistics that could benefit the company

No. Cookies’ text-based data format do not contain any executable code. They are not a potential security risk.

It depends. Each browser defines its own way of viewing cookies. You need to check the documentation of the browser you are using.

No. Accepting cookies on our site will not result in you receiving any emails from us.