What is the Registry?
Criteria QuestionnairesFAQ | Frequently Asked Questions
- 1. I forgot my password, what should I do?
In the upper right corner, click on “I forgot my password” and enter your registered username and e-mail. When you receive your temporary access password, go back to the www.petronect.com.br website, enter your username and password on the main screen, and click on “OK.” Next, enter the username and the password received by e-mail and create a new access password according to the instructions on the screen. Click on “Change.”
- 2. I forgot my password and my username. How can I recover them?
To recover this information, send an email to atendi.fornecedores@petrobras.com.br and report the event
- 3. The Registry Administrator is no longer part of the company. How can I gain access?
Petrobras cares for the security of the information, and to recover access to the Registry Portal it is necessary to substantiate the relationship of the requestor with the company. To this end, it is necessary to send the documents listed below to the e-mail atendi.fornecedores@petrobras.com.br:
- LETTER FOR THE INCLUSION OF ADMINISTRATOR signed by the legal representative included in the bylaws or for Articles of Incorporation and the Minutes of the Election of Members of the Executive Board.
- Last version of the consolidated bylaws or for Articles of Incorporation and the Minutes of the Election of Members of the Executive Board.
Click here to view the model of LETTER FOR THE INCLUSION OF ADMINISTRATOR. - 4. What is the Administrator User?
It is the user with a profile to manage other users. He/she can create new users, change functions and data such as e-mail, telephone number, and name of other users. In addition, the administrator can block and unblock users.
- 5. How can I create a user with access to the Registry Portal?
Only the administrator user is authorized to create users.
To this end, one must go to “The Petronect” > “My Account” menu. Enter the full name, password and username to be created. After that, it is necessary to assign the Z:CADFORN_EMPRESA profile to the user and click on "Save".
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1. When will a registered company be invited to participate in bidding processes?
Upon approval in the evaluation process, the company is automatically migrated to Petronect, and will remain ready to become a Petrobras supplier, i.e., ready to be invited to participate in new bidding processes.
Nevertheless, the fact that the company is registered as a supplier of a given product and/or service does not entitle the company to participate in bidding processes conducted by Petrobras. Its technical and commercial performance throughout the relationship with Petrobras is one of the factors that will be taken into consideration in the selection of the companies. -
2. How should I proceed to expand my company’s product offerings?
To expand the line of products/services to be provided, a company should send a message to Fale Conosco (Contact Us) with the following information:
- intention to expand the product/service line ;
- number, standardized family name, and SAP code;The Registry of Suppliers of Goods and Services will analyze your request and include the items in the procurement expansion process so that your company can attach the substantiating documents.
NOTE: Acceptance of new families of products/services for analysis does not imply the automatic inclusion of this family in your product line. This will be subject to analysis by the Petrobras technical area.
- 3. How should I proceed to learn the scope of procurement items that I wish to register for as a provider?
Before logging in, see menu Vendors > Registry at Petrobras > List of Supply. On the menu List of Supply, there are two options:“ List of Goods” and “List of Services.” Click on the desired list, check complete items or simplified items, and identify the desired item, which provides a description in the Scope column.
- 4. What should I do if I can’t find the item my company wishes to supply on the List of Supply Items in Petrobras’s Registry of Suppliers of Goods and Services?
If the product and/or service your company wishes to provide is not found on the list available in the Registry of Suppliers, this means that this material or service is new or very specific, and not regularly used by Petrobras.
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5. My contact email is incorrect and needs to be modified. How should I proceed?
Only the User Administrator of your Company can perform the e-mail exchange.
To alter your own e-mail, you need the username and password. Visit the menu “User Record” > “My Record" and then click on “Modify". Change the email address and click on “Save”.
For administrators to modify the e-mail address of another user, they should:
- enter username and password
- click on "The Petronect"
- click on "My Account"
- in the section "My Company Users"
- click on "Edit" icon
- change the e-mail on "My Logon Data" section and click on the "Save" button. -
6. How soon before the expiration of the CRCC should I request the opening of the questionnaire to initiate the renewal process?
We recommend that your company request opening the questionnaire for the renewal process 60 days prior to expiration of the CRCC.
- 7. Do companies registered in Petrobras’s Registry of Suppliers of Goods and Services need to present documentation to the contracting unit?
Contracting units may request from suppliers, at the time of bidding, any complementary information deemed necessary for the procurement process.
- 8. How can I find the evaluation questionnaires in the Registry website?
After typing the username and password of the company on the home screen of the Portal, click on the “Registry at Petrobras” tab and then on “Evaluation Questionnaires” and select the desired criterion. Then, click on "Answer”.
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9. Is it possible to update the information on the questionnaire at any time?
After confirming the submission, questionnaires will not be available for editing. Reopening the questionnaire will depend on the progress of the evaluation process. The supplier will have to contact us through “Fale Conosco ” (“Contact Us”) to submit a request.
- 10. How can I obtain instructions to complete the questionnaire?
AInstructions to complete the questionnaire can be found by clicking on the “Instructions” icon located on the upper left-hand corner of the questionnaire, then click on “Edit”.
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12. How should I proceed to change my company’s corporate name, address, or telephone number?
The company should identify the type of modification to be made through “Fale Conosco” (“Contact Us”) requesting that the team contact you in order to make the appropriate adjustments to the information in the registry
- 13. Mine is a foreign company; can I register in the Simplified Record?
No. The Simplified Record consists of information about brazilian companies that supply materials that do not require technical qualification or providers of small services.
- 14. Mine is a foreign company; will my company be evaluated by the same requirements and indicators as domestic companies?
No. There are separate questionnaires. Foreign companies will be evaluated in four (4) areas: Legal Standing, proving that the company is legally incorporated in its country of origin; Legal-Fiscal Standing through Letter Introducing the Legal Representative in Brazil; proof that the company is not in a bankruptcy or receivership condition; and representations and statements in the area of Letter of Commitment.
- 1. What is the maximum number of documents I can attach?
There is no limit to the number of files that can be attached. The company may attach any number of documents desired to substantiate its requirement. We recommend that files do not exceed 5 MB in size.
If the size of your files exceeds 5 MB, we suggest that they be divided into parts. Each part should be named with sequential titles (for example: Bylaws 1, Bylaws 2, Bylaws 3).
- 2. What are the file extensions accepted by the Registry website?
The only file extensions accepted are: PDF, JPG, JPEG, BMP, PNG,TIF, GIF, DOC,DOCX, XLS, XLSX, PPT, PPTX, ODT , ODS , ODP , ODB , ODD ,TXT, MPG, and MPEG.
- 3. If the files are too heavy, is it possible to send the documents through regular mail?
No. For security purposes, the entire Registry Portal is in digital format and all documents must equally be scanned, attached, and associated with the corresponding questionnaires, observing the expiration dates of the documents. If the file exceeds 5 MB, then the file must be broken down and named sequentially.
- 4. Will the evaluation of the company be adversely affected if there are no documents to be attached?
Yes. All documents attached and associated in Petrobras Registry of Suppliers of Goods and Services aim to substantiate the information provided in the questionnaires. All files are saved in a single folder. Consequently, attaching documents to the corresponding requirement is necessary. It is critical for a proper evaluation of your company that all documents attached be associated.
- 1. What does “type of inspection,” which appears on the CRCC, mean?
To maintain high levels of suppliers, Petrobras conducts several inspections that verify if products are manufactured in compliance with the specifications contained in the documents; they further attest to the quality of the industrial maintenance and assembly. The types of inspection are: L (meaning “Waived”, in Portuguese), A, B, C, (the others pertain to the severity of the inspection: C means follow-up on production; B is final plant with control test specimen; and A is final plant without control test specimen). For more information, please visit the website - www.petrobras.com.br - and click on “Centro de Negócios”, “Canal Fornecedor”, “Contratação” e “Inspeção de Materiais”.
- 2. Should the entire family of services be registered at headquarters?
The register of companies providing services is centralized at headquarters and covers all facilities. Nevertheless, to provide certain specific services, the registration of the company is required; consequently, each branch should have its own record.
Certain families of offshore, environmental impact, waste, and CTPQ services should be registered at the operating unit requesting the service, whether it’s headquarters or branch (only those that require inspection in the operating unit, whether headquarters or branch).
All other families of services should be registered at headquarters, and if the company has branches, they should be listed in the corresponding field.
- 3. Where can I find Petrobras’s Norms?
To consult the norms, visit- www.petrobras.com.br -and click on “Centro de Negócios”, “Canal Fornecedor”, “Contratação” e “Normas Técnicas”.
- 4. How is the detailing in the CRCC formed?
Detailing is comprised of information contained in the Certificate of Technical Capacity presented in the requirement for Tradition in Supply.
- 5. My questionnaire on Technical Criterion requires approval from a sector of Petrobras. How should I proceed?
The company should refer to the instructions for approval to verify the items, the unit, and the contact data from the area responsible for approval.
- 6. In the requirement "Tradição de Fornecimento" (“Tradition in Supply”) what type of certificate is accepted? Will only the certificates issued by Petrobras be accepted?
The certificates presented can be issued by any of the company’s clients, not necessarily Petrobras.
- 7. Will certificates of services provided as a subcontractor be accepted?
SYes, these certificates will be accepted, regardless of the contracting party, even if it is by a company in the same line of business as the subject company; for example, a construction company subcontracting another construction company. The certificate should indicate the end client and the subject company, stating the services provided by the subject company.
- 8. Are subcontracted services evaluated?
Subcontracted services are considered and evaluated under the Outsourcing requirement, where the existing methodologies in the company are evaluated for the management of the respective suppliers, but not the execution of the service itself, since it was not performed by the company.
- 9. Will equipment acquired through leasing be considered own equipment?
No, leasing is renting of equipment; such equipment must be listed under the Lease Capacity requirement.
- 10. Will a catalog be accepted as illustration of own equipment?
No, only duly dated pictures will be accepted as proof of evidence of the equipment’s state of repair.
- 11. What is a Field Test?
It is a procedure for materials that need to have their suitability verified with Petrobras’s specific operating conditions, which are obtained through operation/performance tests carried out at the company’s own facilities.
- 12. Our company legally and technically represents a foreign manufacturer of equipment. Should we also add our HSE documentation on the registry? What about the information we do not have from the manufacturer of the equipment; can we attach reports and other records in their original language?
Documents will only be accepted in English, Spanish, or Portuguese; should such documents be in another language, such documents will need translation. If the company has a family of services (maintenance, for example), it should also address the HSE criterion.
- 13. Can the Statements of Technical Responsibility (ARTs - in the Brazilian acronym) and a list of works performed be attached to prove services provided?
No, statements of technical responsibility (ART) as well as lists of work performed do not substantiate the effective realization, completion, and acceptance of the work provided.
- 14. Can the results of the Performance Assessment Bulletin (BAD) for a specific job be used to prove services provided?
No, the results of the BAD are information considered in the Petrobras’s Registry of Providers of Goods and Services; however, they cannot be used to substantiate services realized, since they are periodic bulletins and only evaluate the performance of the company in its work in a given contract.
- 15. Which résumés should be attached?
The résumés for the technical management team, engineers, supervisors, and personnel in charge should be attached. For the production staff, it is sufficient to provide the number of people by specialty and the most significant qualifications, corresponding to the work they perform
- 16. In terms of evaluation, is it sufficient to provide the list of equipment?
The list of equipment containing the relevant information is required in the requirements table; nevertheless, unsubstantiated evidence can be deleterious to the results of the evaluation. As such, pictures, identification tags and equipment maintenance, invoices, etc., can contribute to a better evaluation.
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1. My company has made several changes to the articles of incorporation since the beginning of its activities; therefore, in the requirement articles of incorporation and/or last modification to the articles of incorporation, do all modifications to the articles of incorporation need to be attached?
No, only the last consolidated modification to the articles of incorporation needs to be attached. If the company has made no modifications to the articles of incorporation, it should simply present such articles of incorporation (original agreement) and all other contract amendments.
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2. I am ready to close the Legal Criterion questionnaire today; however, I have not yet obtained all the certificates. Can I attach the receipt of having requested the certificate? Is it valid?
No, receipts of requests are not considered, under any circumstances, as replacements for a document or certificate. The document must be presented for acceptance.
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3. We were recently evaluated in the Legal Criterion as having received approval and the CRCC. Nevertheless, we changed our address and corporate name. How should we proceed to update the registry?
The company will need to communicate the type of change, which can be done through the “Fale Conosco” (“Contact Us”) channel.
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4. Which documents are required to prove a legal incorporation or registration in the country of origin?
Each country has its own applicable legislation for the incorporation or regularization of companies. We have listed the minimum documents necessary, suitable for the legislation of your country: proof of incorporation and registration of the company according to the legislation of the country of origin (such as: Certificate of Fact, Certificate of Status, Registration at the Business Registration Board, Etc., Full Content of the Articles of Incorporation or Bylaws); the Current Minutes of the Board of Directors meeting or the company’s shareholding structure; and documents that mention modifications to the corporate name, incorporations, mergers, acquisitions, partnerships and holdings, when applicable.
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5. We are a foreign company. Which documents need to be presented with a publicly sworn translation in the Legal Criterion?
All original documents in languages other than English, Spanish, or Portuguese must, mandatorily, be translated into Portuguese by a Publicly Sworn Translator in Brazil so that such documents may have legal effects as provided in Law No. 10.406/2002 - article 224 (Brazilian Civil Code).
Original documents in English, Spanish, or Portuguese do not require a Publicly Sworn Translation. -
1. Is there a difference in the documentation for corporations and limited liability companies?
The accounting-financial statements for the last three (3) fiscal periods are required. For limited liability companies, the documents are.
- Balance Sheet;
- Financial Statements for the Fiscal Period;
- Cash Flow Statements - only for closely held companies with Net Equity, on the date of the balance sheet, in excess of R$ 2 million (two million reais)
- Independent Auditor Report issued by an auditor duly registered with the Brazilian Securities and Exchange Commission (only for large size companies)Documents required for corporations:
- Balance Sheet;
- Profit and Loss Statement;
- Financial Statements for the Fiscal Period;
- Cash Flow Statement and Value-Added Statement (for publicly traded companies). -
2. Will new companies that do not have accounting-financial statements be able to obtain the CRCC after approval in the Technical and Legal Criteria?
Companies existing for less than one year may prove their economic soundness by presenting a partial Balance Sheet demonstrating that the company has been operational from the date of its incorporation up to the closing of the period.
Petrobras will assign a minimum score of “2” to the company, regardless of the score that the Accounting-Financial Statements obtained (if such indices are calculated) and once the company has the finalized the Balance Sheet of the current year, it may request the re-opening of the economic criterion to increase such score.
Approval will be granted by the Registry Manager, upon presentation of the requirements made for documents and substantiating material. The CRCC will be valid for one year or less, based on a managerial decision. -
3. What is the minimum score in the Economic Criterion to be approved in Petrobras’s Registry of Suppliers of Goods and Services?
The minimum score for the Economic Criterion is 2.0.
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4. My CRCC was issued with the information “Financial Restriction.” What does that mean? What are the consequences of this restriction?
When a score of two, the minimum score accepted for registration, is assigned, the company receives a CRCC with the information “Financial Restriction.” This restriction does not impede the registration of the company or its participation in the bidding process.
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5. My balance sheet is in a language different from Portuguese, English, or Spanish. How should I proceed?
The accounting statements published in the Annual Report will be accepted if published in English or Spanish; otherwise, they should be notarized and authenticated by the Brazilian consulate in the respective country and translated to Portuguese by a Publicly Sworn Translator (as provided in Law No. 8,666 of June 21, 1993, article 32, 4).
Note: When in English or Spanish, a translation is not required.
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6. Is it necessary to submit a balance sheet converting the amounts in foreign currency to the Brazilian real?
No. The amounts must be stated in the currency of the country of origin; even when translated, they should not be converted or completed in thousands of monetary units.
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7. What is the cutoff date to make my registration using the balance sheet of the previous fiscal period?
The cutoff date is 120 days prior to the closing of the fiscal period. After that date, the balance sheet from the subsequent year must be presented.
Ex.: The balance sheet for the period ending on December 31, 2011, is valid for the purpose of registration up to April 30, 2013. After that date, the valid balance sheet must be the one referring to the period ending on December 31, 2012.
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8. We received an insufficient score in our last evaluation; however, our indicators this year, compared to last year, have significantly improved. Can I present my partial Balance Sheet?
Petrobras’s Registry of Suppliers of Goods and Services does not evaluate the partial Balance Sheet. The company should wait for the next accounting period to present the finalized Balance Sheet for the period ending on December 31.
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9. The Balance Sheet is registered at the Board of Trade. How can I modify it to address the requirements for the registration?
The balance sheet being registered at the Board of Trade does not mean that it is not in the standard required by the legislation. Therefore, the company can prepare a new balance sheet according to the legal standard without modifying the balances originally recorded.
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10. I am unable to confirm the Economic Criterion questionnaire; why is that?
Check if there are any documents required for the registration still pending (balance sheet and statements).
There are discrepancies in the addition of said table where the balances presented are not consistent with the balances of the group and/or the results of the fiscal period. -
1. My company performs office activities, causing no environmental impacts or risks, so is it necessary to complete the HSE criterion?
Yes, every organization causes environmental impacts and risks arising from its activities and operations, which can vary from negligible to very significant. Possible impacts include the consumption of energy, water, and paper; and generation of waste such as paper, plastics, organic waste, cartridges and toners, fluorescent lamps, etc. Possible risks are: possibilities of falling, sudden illness, ergonomic risks, fire hazards, etc.. In addition, the organization may incur legal non-conformities, being subjected to fines imposed by public authorities. Therefore, it is necessary to complete all HSE requirements demonstrating how the organization addresses each requirement.
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2. If the company always conducts the PPRA (Environmental Risk Prevention Program) and PCMSO (Occupational Health and Medical Control Program) and PCMAT (Program on the Conditions and Work Environment in the Construction industry) of the construction works in compliance with the law, is the company exempt from completing the HSE requirements?
No, all requirements must be completed in accordance with current HSE management practices. Compliance with NRs (Regulatory Norms of the Ministry of Labor) is one of the requirements and is directly associated with SSO (Occupational Health and Safety). The company must demonstrate to what extent it addresses the other requirements, that is, its degree of compliance with the Norms, including SGA (Environmental Management System), through procedures and updated records of its implementation.
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3. My company has not established a policy for SSO (Occupational Health and Safety). Is it necessary to complete the SSO requirements of the HSE criterion?
Yes, because even if you don't have an SSO management system defined, the company must have some practices in place, at least those minimally required by the SSO (Occupational Health and Safety) legislation. Therefore, the organization should address all SSO requirements, as well as the other HSE requirements.
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4. How are HSE items evaluated for companies that do not have ISO 14001 and OHSAS 18001 certifications?
Evaluation of HSE items aims to ascertain the level of commitment of the companies to the requirements of these standards, both for certified and non-certified companies. Certification is not mandatory; however, it is valued similarly to a non-certified Environmental Management System or Occupational Health and Safety certificate, provided proper implementation can be substantiated through an on-site evaluation.
If the company is in the process of implementation, it should provide the corresponding documentation.
- 5. Will companies with ISO 14001 and OHSAS 18001 certifications receive the maximum score on the criterion?
- 6. The company's service is provided at the client’s facility, and consequently the size of the headquarters facility is minimal. Do I need to complete the requirement for Emergency Preparedness and Handling of the HSE criteria?
- 7. I have already attached the general organizational chart and HSE management organizational chart in Technical criterion. Is it necessary to repeat the information on the Structure and Responsibility requirement of the HSE criterion?
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1. Which ISO9001 certificates are accepted by Petrobras?
All certificates issued by companies accredited by INMETRO are accepted for national companies. For foreign companies, the certificates issued by companies accredited by IAF are accepted.
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2. How should I proceed when the ISO9001 certification is required for the company's family of interest and the company does not have this certificate?
For families of goods, the certificate is mandatory; without the certificate this family will be rejected in the Managerial criterion.
For service items, the company can present the schedule developed along with the certifier and show what has already been done in the schedule. Submit documents from the certifier as well, showing that the certification process is in progress. The certificate alone does not guarantee the maximum score. - 1. The manufacturer of the items that I sell made changes in the detailing. What should I do to update my CRCC?
Changes in detailing in the dealer/distributor's registry is not done automatically after the change in manufacturer's registry. In this case it is necessary that the supplier (distributor/dealer) request through “Fale Conosco” (“Contact Us”) the review of the detailing on the CRCC. A review process will be opened.
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2. I am a foreign supplier; can I register as a Reseller / Distributor?
Yes. The company must complete the Economic, Legal, and Registration questionnaires.
- 3. My company is a Reseller / Distributor. In this case, can I obtain my registry information from the registry of my manufacturer?
No. The information of other companies is totally restricted to third parties, since Petrobras ensures information security. The company should verify such information with its manufacturer.
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The HSE criterion includes the OHSAS 18001 and ISO 14001 certifications. The certificates alone do not ensure maximum score.
Yes, all requirements must be completed with the information on the current management. For example, how municipal and state legislations are complied with, and information on emergencies, fires/fire brigade, and first aid, both at headquarters and at the client’s facility.
Yes, it is necessary to attach to the HSE requirement information on how your organization is structured and how responsibilities are assigned, as well as the specific qualification of professionals in HSE.